Effective Date: 03/2025
1. Introduction
This Privacy Policy governs the collection, use, and disclosure of your personal information by PetsPets Grooming (“we,” “our,” or “us”). This Privacy Policy applies to all services provided by PetsPets Grooming and any other interactions you have with us, including online and offline communications. By accessing or using our services, you agree to this Privacy Policy.
2. Information We Collect
We collect personal information in a variety of ways, including when you use our services, interact with our website, or communicate with us. The types of personal information we collect may include:
- Personal Identification Information: Name, address, phone number, email address, and other information necessary to provide our services.
- Pet Information: Your pet’s name, breed, age, health history, grooming preferences, and any other information required to perform grooming services.
- Payment Information: Credit card details, billing information, and payment history to process transactions.
- Communication Information: Any messages or communications between you and PetsPets Grooming, including emails, phone calls, and text messages.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide grooming services and process payments.
- To communicate with you regarding appointments, reminders, promotions, and updates related to our services.
- To improve our services, website, and customer experience.
- To comply with legal obligations and resolve disputes.
- To protect our rights and the rights of others.
4. Information Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties, except in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist in operating our business, such as payment processors, marketing partners, and customer support providers. These providers are contractually obligated to keep your information confidential.
- Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, legal process, or government request, or to protect our rights, property, and safety, or the rights, property, and safety of others.
- Business Transfers: If we undergo a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred as part of that transaction.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. After this period, we will securely delete or anonymize your information.
6. Security of Your Information
We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. While we use commercially reasonable security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.
7. Your Choices and Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to your personal information if it is inaccurate or incomplete.
- Deletion: Request the deletion of your personal information, subject to certain exceptions.
- Opt-Out of Marketing: You can opt-out of receiving marketing communications, including SMS text messages, by following the unsubscribe instructions in our emails, texts, or by contacting us directly.
- Withdraw Consent: You may withdraw your consent to our processing of your personal information at any time, subject to legal or contractual obligations.
To exercise any of these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
We may use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies allow us to collect information about how you interact with our site, such as your IP address, browser type, and usage patterns. You can manage your cookie preferences through your browser settings, but please note that disabling certain cookies may affect your ability to use some features of our website.
9. SMS Text Messaging for Marketing and Contact
By providing your phone number, you consent to receive SMS text messages from PetsPets Grooming for marketing, appointment reminders, updates, and customer service purposes. Standard message and data rates may apply. You can opt-out of receiving marketing SMS texts at any time by replying “STOP” to any text message or by contacting us directly. Please note that opting out of marketing texts will not affect your ability to receive important service-related notifications or appointment reminders.
10. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as quickly as possible.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
PetsPets.care
2712 W Chicago Ave, Chicago IL 60622
Email: contact@petspets.care
Phone: 312 866-0008
By using our services, you acknowledge that you have read and understood this Privacy Policy.